Our clients purchase products to protect them from personal or financial loss ranging from home, auto, farm, and commercial insurance on the property and casualty side of our business, to death, medical/dental, disability, and critical illness on the life and health side. Our claims professionals investigate the extent and validity of a claim, determine the impact of the loss, and authorize payment. Their goal is to work personally with our clients and settle claims quickly and responsibly.
Challenging opportunities at every level
With so many different lines of insurance, there are diverse opportunities within the organization ranging from entry level to management positions. You can choose the speciality that works for you:
- Personal Lines: investigate, negotiate and settle automobile claims such as collisions and thefts.
- Accident Benefits: investigate, negotiate and settle automobile accident benefits claims, communicating with our clients, physicians, treatment providers and lawyers.
- Property: work with clients to repair and negotiate settlement of property damages.
- Bodily Injury: work with claimants and lawyers to investigate, research, negotiate and settle cases involving accidental injury.
- Group Disability: adjudicate and manage early intervention, short-term and/or long-term disability claims, assessing eligibility for disability benefits, developing case management plans, initiating and implementing interventions.
- Rehabilitation: work with claimants, employers, third-party treatment providers and physicians to develop, authorize, and monitor intervention plans/programs that reduce claim durations.
- Group and Individual Life: adjudicate and settle claims for varied life and health insurance products such as life, accidental death and dismemberment, critical illness, hospital accident claims, disability premium waivers, and living benefit loans.
- Group Health and Dental: adjudicate and arrange for payment of claims for employer-provided dental and extended health care plans.
- Educational requirements vary based on the role. Post-secondary education in business/commerce, diploma in insurance studies, kinesiology, or health sciences may be an asset.
- Insurance designations are an asset including:
- Chartered Insurance Professional (CIP) for property and casualty insurance roles
- FLMI (Fellow, Life Management Institute), ICA (International Claims Association), Rehab Benefits Administration certificate for life and health insurance roles.
- Varied types of experience and knowledge may be an asset, including knowledge of medical terminology, automotive, building construction, criminology and law depending on the role.
- Client service oriented.
- Investigative and negotiation skills.
- Flexibility to adapt and work effectively in different situations.
- Bilingualism is an asset.
Interested in this career?